Frequently Asked Questions (FAQ)
General Questions
1. What types of wigs do you offer?
We offer high-quality wigs made from Grade 10A virgin hair. Due to the superior quality of our virgin hair, all our wigs can be colored, bleached, and styled with heat. Our custom wigs are securely hand-sewn using 3 to 4 bundles (depending on the length) with a frontal or closure. Each unit is customised to your preference, featuring plucked and bleached knots, an adjustable strap, and styling. Each bundle weighs approximately 100g. Our lace closures and frontals are available in Swiss HD lace and brown lace.
2. How do I choose the right wig for me?
Consider factors such as hair texture (straight, body wave, deep wave), style, color, and length. Our team is happy to provide guidance and recommendations based on your needs and preferences. You can also schedule a consultation for personalised advice.
3. Do you offer custom wig services?
Yes, we offer custom wig services to create a wig tailored to your specifications. Please contact us to discuss your requirements and arrange a consultation.
4. How can I determine my wig cap size?
You can measure the circumference of your head to find the cap size that fits you perfectly:
Small: 21.5"
Medium: 22.5"
Large: 23.5"
5. Where are you located?
We are currently based near the city center in Birmingham, UK.
Ordering and Payment
6. How do I place an order?
You can place an order directly through our website by browsing our products, adding items to your cart, and proceeding to checkout. Follow the instructions to complete your purchase.
To purchase a customised wig, contact us directly so we can create your uniquely tailored piece.
7. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express) and PayPal. All transactions are securely processed.
8. Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placement. After this period, we cannot guarantee changes or cancellations, especially for custom orders. Please contact our customer service team as soon as possible if you need to make changes.
Shipping and Delivery
9. Do you offer international shipping?
Yes, we ship to various international locations. Shipping times and costs will vary depending on the destination. Please refer to our Shipping Policy for more details.
10. How long will it take for my order to arrive?
For UK orders, delivery typically takes 3-5 business days. International orders may take 7-14 business days, depending on the destination and shipping method selected.
11. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor the status of your delivery.
Returns and Refunds
12. What is your return policy?
Due to the personal nature of our products, we do not accept returns or offer refunds on custom wigs unless the product is defective or incorrect due to our error. Please see our Return & Refund Policy for more information.
13. What should I do if I receive a defective or incorrect product?
If you receive a defective or incorrect product, please contact us within 14 days of receipt. We will arrange for the return and replacement of the product or provide a refund at our discretion.
Wig Care and Maintenance
14. How do I care for my wig?
Proper care will prolong the life of your wig. We recommend gently washing your wig with a good quality branded shampoo & conditioner, always using heat protectors with heat appliances, and storing your wig on a stand when not in use or in a satin bag.
15. Do you offer wig maintenance services?
Yes, we offer wig maintenance services, including cleaning, restyling, and repairs. Please contact us for more information and to schedule a service.
Contact and Support
16. How can I contact customer service?
You can reach our customer service team via email at emk.hair@hotmail.com or by phone at 07404845694. Our team is available during regular business hours to assist you with any inquiries.
CORE VALUES
Letting Your Inward Beauty Shine Outwardly;
In addition to striving to provide you with the best wigs and services, our mission is to help you see yourself the way God sees you. You are His precious MASTERPIECE, a ROYAL PRIESTHOOD, who is FEARFULLY and WONDERFULLY MADE! Always remember to let your Inward Beauty (that light) SHINE Outwardly wherever you go and in whatever you do, Queens!
EST. March 2018