Shipping Policy
Shipping Locations
We offer shipping services both locally within the UK and internationally. Please note that shipping times and costs vary based on your location.
Shipping Times
- UK Orders: Standard delivery typically takes 3-5 business days.
- International Orders: Delivery times vary depending on the destination, typically ranging from 7-14 business days.
Shipping Costs
Shipping costs are calculated based on the weight of your order and the delivery location. Any customs fees or import duties for international orders are the responsibility of the customer.
Order Processing
Orders are processed within 2-3 business days after payment is confirmed. Custom wig orders may require additional time due to the customisation process.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.
Delayed or Lost Shipments
While we strive to ensure timely delivery, we are not responsible for delays caused by third-party shipping carriers. If your shipment is significantly delayed or lost, please contact us, and we will assist you in resolving the issue.